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Return to ShopRETURN & REFUND POLICY
We want you to be fully satisfied with your purchase. The following policy applies to products purchased from our website.
1. Return Eligibility
You may return an item if:
- It is returned within 7 days of delivery
- Item is unused, unopened, with original packaging and tags
- The reason is size, quality, defect, or wrong product received
Products that do not meet eligibility might not be accepted.
2. Return Process
To initiate a return:
- 1. Contact customer support with Order ID
- 2. Send requested photos/videos for verification
- 3. Upon approval, ship the item back to us
- 4. Once received and inspected, approval is confirmed
Note: For certain categories, an unboxing video may be required.
3. Refunds
- Refunds will be issued to your original payment method
- Refunds processed within 7–12 business days after verification
- Shipping charges are non-refundable unless the return is due to our error
4. Exchanges
Exchanges depend on stock availability. If the preferred size or item is unavailable, a refund will be processed instead.
5. Non-Returnable Items
- Products showing signs of use
- Items with missing tags, packaging
- Promotional, clearance or “Final Sale” items, unless defective
6. Return Exceptions
Certain items may not be eligible for return or exchange due to hygiene reasons or specific product restrictions. These items will be marked as non-returnable on the product page.
7. Contact for Privacy Matters
CREATIVE IMPEX
6A, Waryana Leather Complex
Near Juneja Dharam Kanda
Jalandhar – 144021 – Punjab – INDIA
Email: rydusindia@gmail.com
Phone: +91 76580 808068